Privacy Policy

Effective Date: 10.05.2025

This Privacy Policy explains how MEDICOMM SAĞLIK TURİZM HİZMETLERİ LİMİTED ŞİRKETİ (“Company”) collects, uses, shares, and protects the personal data of users (customers/visitors) who access the e-commerce website at www.medicomm.com.tr.

1. Identity of the Data Controller

Your personal data is processed by the following data controller, in accordance with the Law No. 6698 on the Protection of Personal Data (KVKK):

• Company Name: MEDICOMM SAĞLIK TURİZM HİZMETLERİ LİMİTED ŞİRKETİ
• Address: Mecidiyeköy Mah. Kervangeçmez Sok. No:2 D:63 34387 Şişli / Istanbul / Turkey
• E-mail: info@medicomm.com.tr
• Tax Office / No: Zincirlikuyu Tax Office / 6141708715

2. Personal Data Collected

We collect various types of personal data when you visit our website, place an order, register as a member, or contact us. These include:

• Identity information: Name, surname, Turkish ID number (if necessary)
• Contact information: Email address, phone number, full address
• Payment information: Encrypted credit card details, billing address
• Usage data: IP address, cookie data, session duration, page visit history

3. Purposes of Processing

Your personal data is processed for the following purposes:

• Receiving and fulfilling orders
• Creating and managing customer accounts
• Conducting customer service operations
• Processing return and exchange requests
• Fulfilling legal obligations
• Providing promotional and marketing communications (with your consent)
• Enhancing user experience and ensuring site security

4. Data Sharing

Your personal data may be shared with the following parties in accordance with Articles 8 and 9 of the KVKK, for the limited purposes outlined above:

• Logistics and courier companies
• Payment infrastructure providers (e.g., iyzico, PayTR)
• Public authorities and judicial bodies when legally required
• IT service providers (hosting companies, email service providers, etc.)
• Marketing and analytics firms (with your explicit consent)

5. Use of Cookies

Our website uses cookies to remember user preferences, improve user experience, and gather statistical data. You can block cookies through your browser settings. However, some functions may not work properly if cookies are disabled.

6. Data Retention Period

Your personal data is stored for the duration specified by law or until the purpose of processing is fulfilled. For example:

• Commercial transaction records: 10 years
• Customer service records: 3 years
• E-commerce transactions: 5 years

After the retention period, your data will be deleted, destroyed, or anonymized.

7. Data Security

We implement all necessary technical and administrative measures to ensure the confidentiality and integrity of your personal data. These include SSL certificates, firewalls, antivirus software, data encryption, and access control protocols.

8. Rights of the Data Subject

Under Article 11 of KVKK, you have the following rights:

• To learn whether your data is being processed
• To request information about processing
• To understand the purpose of processing
• To learn to whom your data is transferred
• To request correction of incomplete/incorrect data
• To request deletion or destruction of data in accordance with law
• To request notification of the above actions to third parties
• To object to automated decision-making processes
• To request compensation for damage due to unlawful processing

To exercise your rights, you may email us at info@medicomm.com.tr or submit a written request to our company.

9. Changes to the Policy

MEDICOMM SAĞLIK TURİZM HİZMETLERİ LİMİTED ŞİRKETİ reserves the right to update this Privacy Policy at any time. The revised policy will become effective upon publication on the website.